Training and Development Specialist

Position Summary:  The Training and Development Specialist will create, develop, implement, and conduct training and development programs for employees.

Supervisory Responsibilities:

• May select and assign instructors to conduct specific training and development.
• May provide performance evaluations for training instructors.

Duties/Responsibilities:

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials prepared by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required. 

Required Skills/Abilities: 

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.  
• Extremely proficient with Microsoft Office Suite and related program software. 

Education and Experience:

• Bachelor’s degree in Education, Training and Development, or a related field required.
• At least two years of training or teaching experience required. 
• Previous work with nationwide remote employees preferred.

Work environment

• This is a remote position 
• Ability to work independently and successfully with minimal direct oversight is required
• Work is performed primarily in a standard office setting with constant public contact (by telephone  or through video technology) with frequent interruptions  
• Ability to work well within a cross-functional team environment and diverse communities

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 

Vision abilities required by this job include color vision, close vision, peripheral vision, depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Requirements:

• High-speed internet with a minimum of 50 Mbps download and 5 Mbps upload required. 
• Requirements for Internet service are not based solely on a bandwidth specification but also on the quality of the connection. Internet service is to be tested at http://www.speedtest.net/ for speed and quality testing. Pingtest results should be less than 20ms to ensure no call quality issues with IP Phone service.
• Smart phone required.